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Please plan to arrive 10 minutes prior to your scheduled appointment to receive your full service. If you are running late, please call to alert us & we’ll do everything we can to accommodate you.

We understand that scheduling conflicts may arise. However, we do request a minimum of 24-hours notice for all cancellations and reschedules.

A credit card is required when booking with Joi Salon’s Booker software and, for your convenience, may be kept securely in your client profile for all future bookings and payment.

All cancellations within 24 hours of scheduled appointment time and all no-shows will be subject to a charge of 100% of the total cost of the service. If you arrive late for your appointment, we will make every effort to accommodate you to the best of our ability given the time remaining. You will still be responsible for payment of the full cost of service(s) booked.

Appointments may be canceled online, by emailing [email protected] or by calling our front desk team 617-723-6330.  If you need to cancel your appointment during hours the salon is closed, please do so online or by email. PLEASE DO NOT LEAVE A VOICEMAIL CANCELING YOUR APPOINTMENT.

We appreciate your understanding!

Joi Salon is a relaxing environment. Please respect other salon patrons by silencing your cell phone.

Joi salon is a place where clients come to relax and be invigorated. Please make child care arrangements & come ready to en-joi!

We accept cash, master card, visa, american express, discover, apple pay or checks.
Gratuity is accepted in the form of cash only.